1. Contemporary best-selling management books often argue that customers are the most important element in the external environment. Do you agree? Remember to support your answer. (2 Paragraphs)
2. Contemporary best-selling management books often argue that customers are the most important element in the external environment. Do you agree? Remember to support your answer. (2 Paragraphs)
Second, you are to post a response to at least two of your classmate’s contributions. Do you agree or disagree with their postings. What else could your classmates consider and why? (1-2 Paragraphs).
First Post: I believe the customer is not necessarily right, but I believe that you should always make sure that the customer feels like you think they are right. Keeping a customer happy is a main point of the job. If a customer is not happy then they go elsewhere and they give bad feedback. For example, I used a consignment shop some of my son’s clothes, but became angry with them when some of my things and refused to reimburse me for them. So, I stopped using that shop and have since made sure that no one I know used them either.
The only time I have ever found that the customer needed to be told she was wrong when I made a custom shawl for a woman and she tried to refuse to pay me the price I had given her. I ended up telling her that if she did not want to pay the price I quoted her before I made the shawl, then she was more than welcome to not but it at all. And I would sell it to someone who is willing to pay what it is worth. She ended up paying the full price, while I told her that I would never make anything for her again.
I believe that the management books are correct in this aspect of business. The customer is the most important part of any business and without customers a business would not survive because you have overhead and you need to sell a product. A great example is in my company we make the customer feel like we are doing everything we can for them and they appreciate that. Most of our customers are from other companys that have switched to us through interaction.
There are other companies that believe that the customer is just a means of cash. The last business I worked for was only interested in making a profit rather than making the customer happy. There were times when people would need our help and we would ignore them just to make a few bucks off of late fees and charges. I believe if you let the customer down you will fail and therefore your business will fall to the wayside for other companies that want your customers. It is important to make your customers feel like family because they help you survive.
I do not believe there is any situation that you could ignore your customers needs and wants. Business is run by the customers and they are dependent on you as much as you are dependent on them to buy your products. If a company does not have excellent customer service there would be no reason to stay with that particular company. If all businesses treated their customers poorly we would have an even worse economy which would effect everyone not only business.